The team at the Grasmere House Hotel in Salisbury are thrilled to have been named as a winner in the coveted Laterooms.com 2013 Simply The Guest Awards, which recognise the properties on the LateRooms.com site with the most positive customer reviews.
Dale Naug, General Manager says, “I’m really proud that the Grasmere team has been recognised in these awards, especially as it’s customers who have posted ratings and reviews after their visit that have decided these winners. It is a credit to everyone in the team and recognises all their hard work and efforts in making our guests feel welcome and extra special during their stay. We welcome all customer feedback and encourage everyone to share their views to ensure we continue to meet the standards they expect of us”
Lynda Matthews, Head of Marketing at LateRooms.com commented. “We know that all of our customers are each looking for something a bit different, and we’ve scoured our guest reviews to find the top rated properties. We hope that this year’s winners will continue to inspire some amazing short breaks for 2014.”
The Simply The Guest Awards recognise properties all over the world, evaluating feedback of each individual guest review. Only hotels achieving an average customer rating of 80% or more and have more than 30 reviews have been recognised as ‘Top Rated’.