The Privacy Policy together with our Terms and Conditions sets out the basis on which any personal information that Grasmere House Limited (Grasmere House Hotel) collects from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy.

The Grasmere House Hotel will never sell, loan, rent, or in any other way share your name, phone number, or email address with anyone outside our organization. We will not disclose your personal information to anyone except where disclosure is required by law or any regulatory authority.

We will only use such information to respond to questions you ask, inform you of upcoming events, and (if you ask us to do so), send you our periodic newsletter, to which you may cancel your subscription at any time, and we will permanently remove you from our mailing list.

We will only use your information for the purposes of administering your requests, and any booking, for providing services you have requested, and to communicate an offer of other goods and services, with your prior consent.

 

Disclaimer

Whilst every effort is made to ensure that the information contained on this website is accurate, up to date, uninterrupted and error free, this cannot be guaranteed and we reserve the right to change any information on this website at any time, and without prior notice.

Grasmere House Hotel makes no representations or warranties of any kind with respect to this website or the content contained on it and disclaims all such representations and warranties. Opinions expressed on this website are not statements of fact. In addition, we do not make any representation or give any warranty, condition, undertaking or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content contained on this website and therefore any information used by users of this website is entirely at their own risk.

 

Copyright

The contents of the pages of this website belong to Grasmere House Hotel. You may not reproduce a permanent copy of this, or any part of this, website. You may not reproduce all or any part of it into any other website, publication or other known mediums. Temporary copies of the contents of this website may be printed, displayed, or downloaded onto your own computer, but only for your own non-commercial use. You may not link to or frame this site without the express consent of Grasmere House Hotel.

 

Data Protection & Security of Your Personal Data

Personal details will be held by us in accordance with the Data Protection Act. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

What Information Do We Collect?

We may collect, store and use the following kinds of personal data:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views).
  • Information that you provide to us for the purpose of registering with us.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters, information we use for surveys for research purposes.
  • Any other information that you choose to send to us. This could include sensitive personal data, e.g. dietary requirements, health information, information about disabilities etc.
  • This could also include information when you enter a competition or promotion
  • Information that you provide when submitting a Meetings and Events or Wedding enquiry.
  • Details of transactions (including details of payment cards used)

 

Use of Personal Information

We may process personal information for the purposes of: providing you with our services, dealing with your booking, enquiries, or other requests. Administering your booking and other services, tailoring them to your requirements and preferences.

Direct marketing, news, events, promotions, competitions, services, providing you with information about other products and special offers

Complying with laws, orders or regulations

 

Third Party Website

This website contains links to third party websites over which Grasmere Hotel has no control. Grasmere House Hotel assumes no responsibility for the content of third party websites or for any losses which may arise out of use of a third party website. The presence of a link to a third party does not mean that Grasmere House Hotel endorses that site or has or has not any association with the owner of that website. We are not responsible for the privacy policies or practices of third party websites.

social media & marketing

Our website provides plugins to social media websites, including Facebook, Twitter, Google+ and Pinterest. If you make use of, or log-in to the social media features we may access or use your information for our promotional purposes. You may want to check your social media provider’s privacy policy.

Our website, online booking engine and newsletter provide you with the opportunity to opt out of receiving promotional and marketing information. You can exercise your right to opt out at any time by sending us an email at info@grasmerehotel.com with your name, email address and if you have made a booking with us, a confirmation number.

 

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

 

Changes to our Privacy Policy

We will post any material changes that we make to our Privacy Policy in the future on this page.

We wish to reassure you that your rights of access, rectification or removal of your personal data from the Hotel’s database at any time remain upheld, and you may wish to do so at any time by simply sending in a written request to Grasmere House Hotel, 70 Harnham Road, Salisbury, Wiltshire, SP2 8JN.

 

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please contact us for more information at:
Grasmere House Hotel,
70 Harnham Road,
Salisbury,
Wiltshire,
SP2 8JN
Email: info@grasmerehotel.com
Telephone: 01722 338388